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Racko Bridge

Racko Bridge is a desktop application that serves as a crucial link between your Racko account and your local hardware, such as printers and scales. This powerful tool enhances your shipping process by enabling seamless communication between Racko's cloud-based system and your physical devices.

Key Features​

  • Direct printing from Racko to local printers
  • Remote printing capabilities
  • Scale integration for automatic weight capture
  • Printer and scale sharing across Racko users
  • Custom device naming within Racko
  • Smart Document Tracking for labels and packing slips

System Requirements​

  • Windows 10 or later (with latest updates)
  • macOS 10.12 (Sierra) or later
  • USB-connected printers and scales (some network printers may work, but are not officially supported)

Installation​

  1. Go to Settings > Printing > Racko Bridge.
  2. Click "Install Racko Bridge" for your operating system (Windows or Mac).
  3. Run the downloaded installer and follow the on-screen instructions.
  4. Launch Racko Bridge after installation.
  5. When prompted, allow Racko Bridge to start automatically at login.
  6. Log in using your Racko admin credentials.

Configuration​

Once installed and logged in, you can configure Racko Bridge:

  1. Go to Settings > Printing > Racko Bridge Settings.
  2. Rename workstations and devices as needed.
  3. Share or disable specific devices for other Racko users.
  4. Set default printers for different document types.

Using Racko Bridge​

Printing​

  1. Select an order or shipment in Racko.
  2. Click the "Print" menu and choose the document type (e.g., label, packing slip).
  3. In the print preview, select "Print through Racko Bridge".
  4. Choose the desired printer and click "Print".

Scale Integration​

  1. Connect a compatible USB scale to your workstation.
  2. In Racko, when configuring a shipment, click the scale icon next to the weight field.
  3. Racko Bridge will automatically capture and input the weight from the connected scale.

Best Practices​

  1. Install Racko Bridge only on workstations with connected printers or scales.
  2. Keep Racko Bridge running in the background for seamless operation.
  3. Regularly check for updates to ensure you're using the latest version.
  4. Use descriptive names for workstations and devices to avoid confusion.

Troubleshooting​

If you encounter issues with Racko Bridge:

  1. Ensure the application is running and logged in.
  2. Check that your printers and scales are properly connected via USB.
  3. Verify that you have the latest version of Racko Bridge installed.
  4. Restart the application and/or your workstation if problems persist.

Limitations​

  • Wireless and network printers may not be fully supported.
  • Some specialized label printers may have limited compatibility.
  • Printing via Racko Bridge requires an active internet connection.

For more detailed information on supported hardware or advanced printing features, please refer to the respective sections in this documentation.