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Troubleshooting Guide

This guide provides solutions to common issues you may encounter while using Racko. If you don't find a solution to your problem here, please contact our support team for further assistance.

General Issues​

1. Unable to Log In​

  • Ensure you're using the correct email address and password
  • Check if Caps Lock is on
  • Try resetting your password
  • Clear your browser cache and cookies

2. Slow Performance​

  • Check your internet connection
  • Try using a different browser
  • Clear your browser cache and cookies
  • Ensure you're using the latest version of your browser

3. Data Not Updating​

  • Refresh the page
  • Log out and log back in
  • Check your internet connection
  • Contact support if the issue persists

QuickBooks Online Integration Issues​

1. Connection Fails During Authorization​

  • Ensure you're using the correct QuickBooks Online credentials
  • Check if your QuickBooks Online account is active and in good standing
  • Try disconnecting and reconnecting the integration
  • Clear your browser cache and try again

2. Data Not Syncing​

  • Check the last sync time in the Connections settings
  • Ensure your QuickBooks Online account is connected and authorized
  • Manually trigger a sync and check for any error messages
  • Verify that you have the necessary permissions in your QuickBooks Online account

3. Inventory Discrepancies​

  • Remember that Racko takes over inventory management from QuickBooks Online
  • Ensure all recent transactions are properly recorded in Racko
  • Perform a manual inventory count and reconcile if necessary
  • Check for any failed syncs that may have caused discrepancies

4. Error Messages​

If you encounter specific error messages, try the following:

  • Note down the exact error message
  • Check our Knowledge Base for known issues and solutions
  • If the issue persists, contact our support team with the error details

Other Integration Issues​

For troubleshooting other integrations, please refer to the specific integration guide in our documentation.

Contacting Support​

If you're unable to resolve your issue using this guide, please contact our support team:

When contacting support, please provide:

  1. Your account email address
  2. A detailed description of the issue
  3. Any error messages you've encountered
  4. Steps you've already taken to try to resolve the issue

Our support team is available Monday through Friday, 9 AM to 5 PM Eastern Time.